Terms and Conditions for Transfer Services for IECCE Conference

The following Terms and conditions apply to all bookings made on this website. Please take a moment to read them before making a Booking.

This terms and conditions govern the relationship between the service provider (Go green) and the clients (passengers) booking transfer services for the IECCE conference.

  1. GENERAL PROVISIONS

The present Terms and Conditions for transfer services for IECCE conference form an integral part of the Contract (Booking) or booking confirmation concluded between Ekoturizem, d.o.o., Dunajska cesta 152, 1000 Ljubljana, Slovenia (hereinafter: Go Green) or the Client (passenger) booking transfer services on our web page.

The Terms and Conditions for transfer services IECCE conference shall apply to transfer service organized by Go Green.

In the case of bookings made via telephone or online, it shall be considered that the Client has accepted the provisions of these Terms and Conditions for transfer services for IECCE conference at the moment of making the booking via telephone or the Internet. Clients may obtain full information on the provisions of these Terms and Conditions for transfer services for IECCE conference at the website https://go-green.si/en/iecce-2024/.

A Client (passenger) shall be any person carrying out a valid booking and purchase and payment of transfer service on our web page (https://go-green.si/en/iecce-2024/), to whom these Terms and Conditions for transfer services for IECCE conference apply.

  1. BOOKING

A Client may book transfer service listed by Go Green at Go Green’s web page, branch office or authorized agency. Upon booking and payment, a Contract for transfer service is concluded between Go Green and the Client. The booking confirmation received via email (given by the Client at the time of booking) serves as the contract. It contains information about the transfer service or refers to a relevant travel program/itinerary.

Should a Client fail to state correct information upon making the booking, then this Client shall bear the exclusive responsibility for any costs or consequences resulting from providing incorrect information. If a Client provides incorrect information during booking, they are solely responsible for any resulting costs or consequences.

The contract (booking confirmation) is considered valid once payment is completed, and the Client receives the booking confirmation.

Bookings shall be binding, and Clients shall only be able to withdraw in accordance with the provisions on clients cancelling or changing their transfer services (Item VI of these Terms and Conditions). A Contract (booking confirmation, received after making the booking and payment) shall be deemed valid when the payment by Clients is completed and when Clients receive the booking confirmation.

You are required to acknowledge all notifications we make to you. However, in the event that you fail to acknowledge receipt of an email, the records that exist on our email server shall be considered as proof of reception.

III. PAYMENT

The date on which a Client carries out the payment at a Go Green web page, cashier or an authorized agency or the date when payment arrives to Go Green’s transaction account shall be considered the payment date.

Prices are charged in Euros.

Upon making the booking, a Client can pay a full amount of the selected transfer service by credit card (Mastercard or Visa) or by bank transfer (proforma invoice). In case of bank transfer (proforma invoice) payment needs to be made within 3 days, after 3 days Clients booking will be automatically canceled and Clients will need to make a new booking.

Should a Client fail to pay the full amount, it shall be considered that this Client has terminated the Contract transfer services; in such a case, the provisions on the Client’s withdrawal from the Contract for transfer service listed in Item VI of these Terms and Conditions for transfer services for IECCE conference shall apply, mutatis mutandis.

Booking fees paid correctly and in due time shall, subject to conditions laid out in these Terms and Conditions for transfer services for IECCE conference, constitute a warranty to fill a vacancy or take part in the transfer services in question.

Upon departure, a Client shall be bound to present to the tour leader, driver, or agency representative the document proving the payment of the full price of the transfer service (referral/voucher and/or invoice/receipt); failure to do so will result in the tour leader/driver refusing that Client’s participation in the transfer services.

  1. PRICES

The valid prices for any service booked are as published on the website (https://go-green.si/en/iecce-2024/) at the time of making the booking.

The organizer of the transfer services shall be entitled to increase the price at the latest by 20 days before the departure if changes in the exchange rate of the contractual (agreed) currency took place or if there was an increase in transportation costs, including fuel prices, or higher fees for certain services (at seaports, airports, etc.) that will affect the price of the transfer services. The increase of the price is calculated using the same percentage that applied to the increase in the cost of the aforementioned price calculation elements. The contracting party or Client shall be entitled to terminate the transfer service Contract if the aforementioned increase exceeds 10% of the basic price of the service. In this case, the Client shall be entitled to a refund of the paid sum, which does not include the right to the reimbursement of any damages and potential visa, insurance, vaccination and similar expenses. The organizer of transfer service will inform Clients of any such increases in the price.

Any potential discounts and benefits shall always be mutually exclusive and non-cumulative. If several discounts and/or benefits are possible, then Clients shall be able to opt for the discount or benefit that fits them best and for which they are eligible.

  1. SPECIAL SERVICES

Special services are those services that are generally not included in the basic price of the transfer service.

In the case where a particular transfer service lists special or additional services, the Client will express the wish to use them upon making the booking and the payment of these extras is added to the basic price of the transfer service. The published prices of additional or special services shall apply only in the case where they are ordered and paid for upon booking and paying for the basic transfer service at the booking point of sale.

  1. CLIENTS CANCELLING or CHANGING THEIR TRANSFER SERVICES

Cancellation of the transfer services by Clients will only be accepted in writing. Clients must send written cancellation to our e mail: info@go-green.si.

The amount of costs to be reimbursed due to the cancellation depends on the rate you chouse when making the booking. We offer NONREFUNDABLE and REFUNDABLE rates. Below you will find the cancelation conditions based on rate you booked at the time of your booking.

  1. Nonrefundable Rate:

For Clients who have opted/booked for the nonrefundable rate, no refunds will be issued in the event of cancellations, changes, or no-shows. The full amount paid for the transfer service shall be forfeited.

  1. Refundable Rate:

Clients who have chosen the refundable rate are entitled to a full refund in the event of cancellation up to 1 week before the scheduled transfer. Refunds will be processed promptly upon clients written notification of cancellation within the stipulated timeframe.

Changes in Air Flight Schedule: In the event of changes to the client’s air flight schedule, it is mandatory for the client to inform us of the changes at least 48 hours before the booked transfer departure via written notification to our designated email address. Any changes not submitted in writing at least 48 hours prior to departure will be treated as cancellations according to the client’s cancelling conditions.

Note: It is the responsibility of the client to ensure timely communication of any changes or cancellations to avoid inconvenience and adhere to the outlined terms and conditions.

VII. THE ORGANISER’S RIGHT TO CANCEL TRANSFER SERVICES

Go Green reserves the right to a total or partial termination of the Contract/booking confirmation if before or during the implementation of the program exceptional circumstances occur that could not have been expected, overcome or avoided, with such circumstances presenting a justified reason preventing Go Green from concluding the Contract/booking had they existed at the time of the Contract/booking confirmation being concluded. In transfer services arrangements and other travel and tourism-related services where appropriate weather conditions are key to carrying out the program, the withdrawal from the Contract/booking confirmation due to inclement or inappropriate weather shall be considered a withdrawal from a Contract/booking confirmation due to exceptional circumstances. In such a case, a Client shall only be entitled to receive a refund of the sum paid to Go Green or to have the payment transferred to a later departure.

Go Green shall be entitled to terminate a Contract/booking confirmation or withdraw from it, demanding a compensation of damages from a Client who directly violates the provisions of the Contract/booking confirmation concluded with Go Green , mainly if it has been discovered that the Client intentionally provided Go Green with false information regarding the number of passengers or their age, or if changes occurred during the transfer service, of which the Client failed to notify Go Green .

Go Green shall reserve the right to change the date and time of departure or to cancel a transfer due to a change in flight schedules or the occurrence of a force majeure scenario, and the right to change the direction of travel if travelling conditions change (new schedule, precarious situation in the country where the program is to take place, natural disasters or other unforeseeable reasons that Go Green cannot influence in any way), without any special compensation and in accordance with the rules that apply to passenger traffic.

Go Green shall not assume any responsibility for changes to its programs due to the occurrence of any force majeure event during the implementation of the program/transfer. In such cases, it may provide its Clients with services in a modified form in accordance with the possibilities at hand.

If Go Green cancels a transfer service, then Clients shall be entitled to a full reimbursement of the paid price. However, if Go Green cancels a transfer, this does not entitle Clients to any refunds of the costs of visas needed for the entry into the country where the cancelled transfer was to take place, or the costs of any vaccinations that the program required.

Go Green shall inform its Clients immediately of any subsequent changes to the programmed. If Go Green or any other tour organizer withdraws from the Contract during its performance, then it shall be entitled to receiving a fair payment for the agreed services. On the other hand, a Client shall not be entitled to receive any refunds of administrative costs and the fees of insurance taken out with an insurance company.

Go Green shall not be held liable for any delays of flights, boats or trains, nor for any changes to the program that would result from such delays.

VIII. TRAVEL DOCUMENTS and OTHER CLIENTS’ OBLIGATIONS

Clients are bound to obtain information on the regulations regarding passports, visas, foreign currency, customs and health that are in force. Clients shall also be bound to make sure that they personally, their documents and luggage meet the conditions set out in the border customs, health and other regulations of their country of origin as well of the country/countries to which or through which they will be travelling.

A Client applying for a transfer to a foreign country must be in possession of a valid passport or other form of ID document required for entry into the selected country.

In the case where entry to a given country is subject to a certain period of validity of the ID document between the date of entry into that country and the expiry of the document’s validity, it is Clients themselves who shall be bound to take note of and act in accordance with such provisions, therefore Go Green shall not be held accountable for any potential inconveniences or forced suspension of Clients who fail to comply with the above.

  1. NOTIFICATION LETTERS PRIOR TO DEPARTURE

Clients shall receive notification letters 3 days prior to departure on their e-mail address given at the point of booking. Go Green’s Clients also have at their disposal the e-mail address info@go-green.si  and the telephone number +0038651 303 404.

In the event of Clients not receiving via e-mail their notification letters up to three (3) days before their scheduled departure, they are kindly asked to report the issue to e-mail and/or telephone number listed above.

Any damages resulting from a Client providing an incomplete or false e-mail address shall be borne exclusively by that Client.

  1. LUGGAGE

Go Green will not be held accountable for any destroyed or lost luggage not for any theft of the luggage and/or other valuables at the car.

  1. LOSS OF DOCUMENTS

If during the course of a trip, tour or holiday, a Client loses his or her documents or if they are stolen, and if these documents are essential for the continuation of travel or return to the country of residence, there for the booked transfer service, then the Client should procure new documents at his or her own expenses.

 

XII. REMARKS OR COMPLAINTS

Clients are expected to complain about any irregularities or shortcomings at the time of the transfer to the driver or Go Greens representative and in written to e- mail address info@go-green.si.  In the case where a complaint, judging from its nature, could have been solved at the time of transfer and the Client failed to complain about the defect at the location, failing to inform thereof the abovementioned persons, it shall be considered that the Client agreed to the service provided in such a manner, thereby forfeiting the right to make any later claims and to demand a reduced price of the service or the payment of damage compensation.

Complaint procedure: The Client should promptly and on the spot complain about an inadequate service to the Go Green representative/driver and, in the absence of the latter, to the service provider. In the process of eliminating the cause for complaint, the Client is expected to cooperate with the representative/driver in good faith. Should the Client refuse to accept a solution to the complaint being offered, which would correspond to the services paid for as per the program, then Go Green shall not take into consideration any subsequent claims for damage compensation or the reduction of the transfer price. If the cause for complaint could not have been eliminated, then the Client shall compile a written report and send it to an e-mail ecsite2024conference@go-green.si. Go Green shall be bound to send its first reply to the Client within 8 days from having received the complaint, and the final reply within a suitable deadline needed to obtain the information on the reason for complaint; or within the time period required to obtain information from third parties, in accordance with Article 892 of the Obligations Code. Until Go Green issues its reply to the Client’s claim due to a complaint, the Client shall refrain from forwarding the complaint to third parties and competent institutions, or from sending any information to the mass media and other public bodies.

XIV. PROTECTION OF PERSONAL DATA

The Client agrees and allows Go Green to process all the transmitted and collected Client’s personal data as a controller of filing system in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia, No. 94/2007-UPB-1, hereinafter: ZVOP-1) and the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: General Data Protection Regulation or GDPR). Go green as controller of Client’s personal data in accordance with ZVOP-1 and GDPR is obliged on Client’s request to allow the Client consultation to which personal data Go Green is controlling and processing as well as acquaint the Client with all the relevant data, that enables them to be informed in accordance with regulations:

  1. a) Meaning of terms

Terms, used in this Protection of personal data, mean:

Individual or recipient: every natural or legal person, that is able to be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person

Personal data: any information relating to an identified or identifiable individual, where an identifiable individual is one who can be identified, directly or indirectly.

Processing: any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Profiling: any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

Pseudonymisation: the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

Filing system: any structured set of personal data which are accessible according to specific criteria, whether centralised, decentralised or dispersed on a functional or geographical basis.

Controller: the natural or legal person, public authority, agency or other body which determines the purposes and means of the processing of personal data.

Processor: a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Consent: any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

Personal data breach: a breach of security leading to the accidental or unlawful destruction, loss, alteration, change, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.

Supervisory authority: an independent public authority, which is established by the law governing the Information Commissioner.

  1. b) Information on the controller

ECOTURISM, consulting and marketing, d.o.o., Dunajska cesta 152, 1000 Ljubljana, registration number: 3632610000, VAT ID No.: SI 76897460 or Go Green.

Link to website: https://go-green.si/

The Controller does not transfer or forward the collected personal data of tenants to third countries.

  1. c) Information on the processor

 

In accordance with the personal data processing contracts, the following are the processors of personal data under these Terms and Conditions:

– Vizi d.o.o., Dunajska cesta 156, 1000 Ljubljana,  matična številka: 3676439000 in davčna

številka: 21982716

  1. d) Purpose of collection, use and processing of personal data

Go Green collects, uses and processes Client’s personal data for the purposes of concluding and performing contracts, fulfilling contractual obligations and exercising rights arising from the contractual relationship. Go Green shall provide Client’s personal data to insurance companies, state authorities, local authorities, law enforcement authorities, courts and other entities for the purpose of establishing the identity of the Client of the rented vehicle and for the purpose of establishing liability for breaches of traffic or other regulations, unpaid parking fees, unpaid tolls, other obligations related to the use of the vehicle during the rental period, or for damages caused by the Client to Go Green or to third parties during the term of the contractual relationship.

By accepting these Terms and Conditions, the Client also gives his/her consent to Go Green to provide personal data to authorised third parties and to the following uses of the passenger’s personal data: direct marketing, market research, conducting business analyses, customer segmentation, statistical processing, and informing about Go Green’s and its business partners’ offerings. The Client’s personal data may also be used for the following purposes. If the Client does not wish to give such consent, he/she can opt out when registering for the trip.

The processing of Client’s personal data is also carried out to ensure the best possible user experience for passengers, system security, technical administration of the mobile/web infrastructure as well as optimisation of the Go Green website. Client’s data is collected in order to tailor individual offers to each passenger or user of the Go Green website.

All of the Client’s personal data may be used for the following purposes with his/her consent, which is given by accepting these Terms and Conditions, either by entering into a specific rental or contractual relationship or by giving his/her explicit consent: statistical processing, marketing research, sending advertising material, invitations, written or electronic surveys.

By entering into a contractual relationship with Go Green, by accepting these Terms and Conditions, by completing the contact form available on the Go Green website and by sending an e-mail enquiry, Clients acknowledge that they are aware of their right to access, copy, amend, rectify, block and delete personal data relating to them, in accordance with the relevant provisions of the ZVOP-1 and the GDPR.

The collection of Client’s personal data is voluntary. If an individual Client does not wish to provide his/her data necessary for the conclusion of a contractual relationship with Go Green by accepting these Terms and Conditions, by filling in the contact form available on the Go Green website and by sending an e-mail enquiry, he/she cannot conclude a contractual relationship with Go Green. Go Green may retain personal data about Clients until the cancellation of the permission for the use of personal data by the Client, but no longer than five years after the fulfilment of the contractual obligations or the repayment of all obligations of the Client to Go Green. The Client may withdraw his/her consent to the processing of personal data at any time for the purposes of statistical processing, Go Green’s sales activities and market research. If the Client does not wish to receive special offers and notifications, he/she may unsubscribe from or cancel all forms of communication (direct mail, e-mail, SMS).

  1. e) Types of personal data collected

The following personal data is collected for the purpose of entering into a contractual relationship between the Client and Go Green:

first and last name,

address of permanent or temporary residence,

the age or date of birth of the passenger,

personal ID number (EMŠO in Slovene),

tax number,

e-mail address,

telephone number,

the height and weight of the Client, if the Client is a child who, for the purposes of transport, must be provided with a child seat appropriate to the child’s age, size and weight in accordance with road traffic regulations.

Go Green, as the controller, keeps a register of personal data processing activities, which shows the types of personal data and special categories of personal data and the purposes for which they are processed.

  1. f) Legal basis for processing and disclosure of personal data

Go Green or the controller of personal data, the company ECOTURIZEM, consulting and marketing, d.o.o., Dunajska cesta 152, 1000 Ljubljana, registration number: 3632610000, VAT ID No.: SI 76897460 processes the collected data of Clients on the basis of their consent and the conclusion of a contract.

The processing of personal data may be based on the individual’s explicit consent, which allows Go Green to use his/her personal data for the purposes specified in the consent. By entering their personal data in the contact form published on the website https://go-green. si/kontakt/ and by accepting these Terms and Conditions, the Client expressly agrees that Go Green may transfer certain Client’s data to authorised third parties in the territory of the Republic of Slovenia with whom, for the purpose of performing the contractual relationship, Go Green has concluded a business cooperation agreement, which also includes provisions on the processing of personal data (contract processors), who carry out certain tasks related to the processing of Client’s personal data on behalf and for the account of ECOTURIZEM, consulting and marketing, d.o.o..

Client’s personal data will be passed on to third parties for direct marketing purposes on the basis of the consent of the individual, i.e. the individual Client. Otherwise, Go Green will not pass on the personal data received to third parties, except in the cases provided for by law.

In the event that the Client does not give consent to the above-mentioned purposes of processing of personal data, or gives partial consent or withdraws consent, Go Green will inform the Client only in the cases and to the extent of the consent given or in the ways permitted by applicable law.

  1. g) Protection and retention of personal data

Ecotourism, Consulting and Marketing, d.o.o. guarantees to protect the personal data of Clients and any other data collected for the purpose of the performance of the contractual relationship from disclosure and transmission to unauthorised third parties. All personal data of Clients shall be kept confidential.

Ecotourism, Consulting and Marketing, d.o.o. undertakes to protect, process and store the personal data collected for the purpose of the contractual relationship in accordance with ZVOP-1 and GDPR and not to disclose it to third parties without their permission, except as explained below.

The retention period of the personal data depends on the contractual processing and the purpose of the processing of each category of personal data. Personal data shall be kept only for as long as is necessary to achieve the purpose for which they were collected or further processed, but for a maximum period of five years from the end of the contractual or rental relationship. Personal data shall be erased, destroyed, blocked or anonymised after the purpose of the processing has been fulfilled, unless there is another legal basis or if this is necessary for the establishment, exercise or defence of legal claims.

Go Green has put in place technical and organisational security measures to protect the personal data processed against accidental or intentional misuse, loss, destruction or unauthorised access by third parties. These security measures are adapted and improved by Ecotourism, Consulting and Marketing d.o.o. in line with technical progress. Clients whose personal data is collected have the right to be informed of the personal data collected, stored and processed, and to have access to that personal data. For any information concerning the processing of personal data, please contact: info@go-green.si.

  1. h) Client’s rights

If the Client wishes to obtain information on the purposes for which his/her personal data are used by ECOTURIZEM, consulting in marketing, d.o.o., he/she may address a request for access to him/her, for which Go Green will provide him/her with a list of all the processing of his/her personal data and the legal basis for such processing after having examined the request.

Go Green, as the controller of personal data, shall ensure that Clients are able to exercise their rights under the GDPR to access, rectify or erase their personal data and to object to the processing of their personal data.

The Client may submit a request in a way that allows his/her identification by filling in the contact form provided for the exercise of each individual right, which is available on the website: https://go-green.si/kontakt/.

These requests will be considered by Go Green, which is obliged to respond to the Client’s request without undue delay or at the latest within one month of receipt of the request.

Go Green must provide a copy of the personal data processed and, at the request of the Client, must forward it to the latter free of charge. For any additional copies requested by the latter, Go Green, as controller, is entitled to charge a reasonable fee in accordance with the administrative costs.

If a Client’s request is excessive or manifestly unfounded (for example, repetitive), Go Green, as the controller of the personal data, may charge the Client a reasonable fee, in accordance with the administrative costs of providing the information or communication, or refuse to take the requested action in respect of the request, in order to deal with the Client’s excessive or manifestly unfounded request or to deal with the Client’s manifestly unfounded request or to deal with the Client’s manifestly unfounded request.

Right of access to personal data:

The Client has the right of access to his/her personal data collected by Go Green as controller in relation to him/her and to exercise this right within a reasonable period of time.

Right to rectification:

The Client has the right to request Go Green, as the controller of the personal data, to rectify, within a reasonable period of time, inaccurate personal data relating to the individual Client.

The Client has the right to have incomplete personal data completed, taking into account the purpose of the processing.

Right to erasure (oblivion):

The Client has the right to obtain from Go Green, without undue delay, the erasure of his/her personal data relating to him/her personally, except in the case where the personal data are stored for the purposes of criminal or judicial proceedings arising from the Client’s conduct during the contractual relationship.

Go Green shall delete the personal data of such Client without undue delay when:

– the personal data are no longer necessary for the purposes for which they were collected or otherwise processed,

– the Client withdraws the consent on the basis of which the processing is carried out and when no other legal basis for the processing exists,

– the Client objects to the processing and there are no longer any overriding legitimate grounds for processing the personal data,

– the processing of the Client’s personal data has been unlawful, or

– where the law so provides.

Right to restriction of processing:

The Client has the right to have Go Green, as the controller, restrict processing in the following cases:

– where the Client disputes the accuracy of the data, for a period which allows Go Green to verify the accuracy of the personal data,

– where the processing of personal data is unlawful and the Client objects to the erasure of the personal data and instead requests the restriction of its use,

– when Go Green no longer needs the personal data of the Client for the purposes of the processing, but Go Green needs the personal data for the establishment, exercise or defence of legal claims,

– where the Client has lodged an objection in accordance with Article 21(1) of the GDPR in relation to the processing of personal data, until it is verified whether the legitimate grounds of Go Green as controller override those of the passenger.

Objection in case of incomplete decision of Go Green and right to lodge a complaint with the supervisory authority, if the Client considers that the personal data received on the basis of a request to exercise his/her rights are not the personal data he/she requested or that he/she has not received all the personal data requested, he/she may lodge a reasoned objection with Ecotourism, Consulting and Marketing d.o.o. within 15 days before lodging a complaint with Ecotourism, Consulting and Marketing d.o.o. EKOTURIZEM, consulting and marketing, d.o.o. is obliged to decide on the objection within 5 working days of receipt of the reasoned objection.

The Client may lodge a complaint for silence with the supervisory body against the silence of Go Green as the operator.

A complaint may be lodged against the refusal to accept Go Green as the controller, which shall be dealt with by the supervisory authority. The individual may lodge a complaint with the controller within 15 days of receiving the controller’s reply.

 

  1. SPECIAL PROVISIONS OF THE CONSUMER PROTECTION ACT

The extracts from the Consumer Protection Act (Official Gazette of the Republic of Slovenia Nos. 98/2004-UPB2, 126/2007, 86/2009, 78/2011, hereinafter: ZVPot) pertaining to the organisation of tour or holiday packages:

Use: ZVPot only pertains to consumers.

Scope of use: ZVPot only pertains to tour or holiday packages and not to other services for tourists.

Event:                                                 Deadline:

Possibility to cancel a tour due to an insufficient number of participants who booked it Notification to passengers sent at least 7 days prior to the scheduled departure
Price increase – only due to the increase in fuel charges, tariffs, exchange rates Notification to Clients 20 days prior to departure, possibility for Clients to cancel the package if the increase exceeds 10% of the package price
Deadline for complaint 2 months from the end of the trip
Reply to complaint 8 after receipt of the complaint
Change of the name of the passenger at the Client’s request 8 prior to departure if change can still be implemented – at the Client’s costs

 

FINAL PROVISIONS

All prices listed in Go Green’s offers already include value added tax. In the event of a dispute, the competent court shall be the district court of the Client’s residence.

These Terms and Conditions apply to all Contracts concluded from the date these Terms and Conditions are published at the website http://www.Go-Green.si.

XVI. CONCLUSION

These terms and conditions were written first in Slovenian and then in English language. In case of any doubt or misunderstanding, the Slovenian Version is considered as valid.

 

Ekoturizem d.o.o. 

Dunajska cesta 152

1000 Ljubljana, Slovenia

13.2.2024